WORLD LUXURY

General Terms and Conditions of Sale and Bespoke Travel Organization

At World Luxury, every trip is a unique creation. These General Terms and Conditions define the procedures for the design, booking, and organization of bespoke trips offered by our agency, in a spirit of transparency, trust, and service excellence.

1. Our Commitment

World Luxury designs and organizes personalized trips tailored to the wishes, budget, and expectations of each client. Our support includes project analysis, the creation of a bespoke itinerary, the selection of accommodation, transport, experiences, and local providers, as well as practical advice before departure. Our team remains at the traveler’s disposal before, during, and, if necessary, after their stay.

2. Design Fee

The creation of a bespoke trip requires significant research, coordination, and personalization work. A design fee is requested before the start of this service. This fee is non-refundable, as it covers the work already performed, but it is fully deducted from the total price of the trip once the booking is confirmed with World Luxury.The indicative amount of the design fee is:

  • Starting from €250 for a classic itinerary;
  • From €600 to €800 for a complex or multi-destination itinerary.

3. Booking and Payment TermsThe booking becomes final upon receipt of the deposit mentioned in the quote. Payment is made in the following stages:

  • Payment of the design fee at the start of the project;
  • A 50% deposit upon confirmation of the trip;
  • Balance to be paid between 30 and 60 days before departure, in accordance with our partners’ requirements.

4. Modifications

Before final confirmation, the necessary adjustments to the itinerary are included in the design fee. After confirmation, any modification request (dates, itinerary, services, or accommodation) will be reviewed according to our partners’ availability. Any price supplements imposed by service providers remain the responsibility of the traveler.If operational constraints beyond our control require it, World Luxury may make adjustments to the program or propose accommodation of an equivalent or superior category, without reducing the quality of the planned services.

5. Air Travel

At the client’s request, World Luxury can organize the booking of international or domestic flights. The agency acts exclusively as an intermediary between the client and the airlines, which remain solely responsible for schedules, delays, cancellations, itinerary changes, overbooking, or any other decision related to their operations. In the event of a modification beyond our control, World Luxury will make every effort to assist the client and coordinate the necessary adaptations to their trip.

6. Cancellation

Any cancellation must be communicated in writing. The design fee remains with World Luxury. The cancellation fees applicable to the trip are as follows:

  • More than 60 days before departure: 10% of the total cost of the trip (minimum €600 per file);
  • Between 60 and 30 days: 30%;
  • Between 30 and 15 days: 50%;
  • Less than 15 days before departure: 100%.In addition to the above fees, any services already committed and non-refundable imposed by our suppliers, particularly issued airline tickets, will be charged.

7. Liability – Force Majeure

World Luxury selects its partners and service providers with the utmost care. However, the agency cannot be held responsible for events beyond its control, including natural disasters, conflicts, government decisions, health restrictions, strikes, transport delays, or any other case of force majeure. In such circumstances, World Luxury will support its travelers in seeking, with its partners, the most appropriate solutions according to the applicable conditions.

8. Acceptance of these General Terms and Conditions

Confirming a booking with World Luxury implies unreserved acceptance of these General Terms and Conditions of Sale and Bespoke Travel Organization. Our team remains at the disposal of its travelers for any questions and accompanies them with professionalism, transparency, and responsiveness before, during, and after their trip.